Last updated: 21 October 2026

This policy explains how MedQ Medical Supplies (Pty) Ltd, trading as Shrouds, collects and uses personal information in line with the Protection of Personal Information Act (POPIA).

Information we collect

• Contact and delivery details you give us when you order or enquire: name, company, email, phone and address.
• Order and payment records. We do not store card details on this website.
• Basic website usage data collected through cookies and analytics tools.

How we use it

• To process and deliver orders, issue invoices and provide support.
• To respond to enquiries and quotation requests.
• To meet legal, tax and accounting obligations.
• To send marketing only where you have agreed; you can opt out at any time.

Sharing

We share information only with service providers needed to run the business (for example couriers, payment processors, hosting and email providers), or where required by law. We do not sell personal information.

Retention and security

We keep records only as long as needed for the purposes above or as required by law, and we use reasonable technical and organisational measures to protect them.

Your rights

You may ask to access, correct or delete your personal information, or object to its processing, by emailing [email protected]. You may also lodge a complaint with the Information Regulator of South Africa.

Contact

Shrouds (shrouds.co.za) is a trading name of MedQ Medical Supplies (Pty) Ltd (Reg. 2020/479064/07, VAT 4090292683).
25 West Road, Houghton, Johannesburg, 2191, South Africa
Tel: +27 10 101 0052 | +27 65 392 8985 | Email: [email protected]