Last updated: 21 October 2026

Returns window

You may return unused, unopened products in their original packaging within 14 days of delivery for a refund or exchange.

Products we cannot accept back

Body bags are single-use hygiene products. For health and safety reasons we cannot accept returns of items that have been opened, used, or exposed to bodily fluids, unless the item is faulty.

Faulty, damaged or incorrect items

If an item arrives damaged, is faulty, or is not what you ordered, contact us within 7 days of delivery with your order number and photos. We will repair, replace or refund the item at our cost, in line with the Consumer Protection Act. Return shipping for faulty, damaged or incorrect items is paid by us.

How to return an item

• Email [email protected] with your order number and the items you want to return.
• We will confirm the return and give you the return address and instructions.
• For change-of-mind returns, the customer pays the return delivery cost.

Refunds

Once we receive and inspect the returned items, we process approved refunds within 14 days by EFT to the account used for payment, or to the account you nominate. Original delivery fees are refunded only if the return is due to our error or a faulty item.

Cancellations

You may cancel an order at no cost before it is dispatched. Orders that are already dispatched follow this returns policy.

Contact

Shrouds (shrouds.co.za) is a trading name of MedQ Medical Supplies (Pty) Ltd (Reg. 2020/479064/07, VAT 4090292683).
25 West Road, Houghton, Johannesburg, 2191, South Africa
Tel: +27 10 101 0052 | +27 65 392 8985 | Email: [email protected]