At Shrouds, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, we offer a hassle-free return and refund process under the conditions outlined below.

Returns

Our return policy spans 7 days from the date of purchase. Unfortunately, if 7 days have elapsed, we will be unable to offer a refund or exchange.

Eligibility for Returns:

  • Items must be unused and returned in their original packaging.
  • Returns are made at the customer’s expense unless the item is damaged or defective.
  • A 15% handling fee applies to all returned and ordered items.
  • Shipping costs are non-refundable unless the item is defective or damaged.

To qualify for a refund, exchange, or store credit:

  • Items must be in new condition (no cracks, marks, missing parts, or dirt).
  • For in-store purchases, items must be returned within 7 days with the original receipt.

Refund Method:

  • Refunds, including applicable taxes, will be processed using the original payment method.

Exclusions from Full Refund

The following items are not eligible for refunds:

  • Open box items
  • Items returned without prior notification
  • Items returned after 7 days
  • Capital equipment (items with serial numbers)
  • Clearance or Scratch & Dent items

Only regular-priced items qualify for refunds. Clearance items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. If you require an exchange, please:

  1. Contact us at sales@shrouds.co.za.
  2. Return the item to the address below:
    Return Address: 25 West Road, Houghton, Johannesburg

Return Shipment

  • Return shipping is the customer’s responsibility unless Shrouds is at fault.
  • Follow the return instructions provided with your Return Authorization Number.
  • Additional shipping fees may apply if items are returned to an incorrect address.

Important Note: We recommend insuring all returned items against loss or damage during shipping.

Canceled Orders on Capital Goods

  • Capital equipment includes items with serial numbers. These items are covered by a 1-year guarantee from the sale date.
  • Canceled orders or incorrect orders will incur a 15% handling charge.

Defective or Damaged Items

If your item is defective or damaged during shipping, please:

  • Contact us immediately at +27 65 392 8985 / +27 10823 1625 or sales@shrouds.co.za.
  • We will arrange for repair, replacement, or refund as necessary.

General Terms

We reserve the right to adjust prices, product details, or terms due to errors, market changes, or typographical issues.

Return Address:
For Courier Returns:
25 West Road, Houghton, Johannesburg, South Africa
(Please refrain from using PostNet for returns.)

For further questions or assistance, please contact us: